Reactionary

I finally did it after weeks of threatening to do it. They had me on hold for nearly 45 minutes before putting me through to a Cancel Your Account Representative. I guess it’s their last test of your resolve. The woman also asked me why I was cancelling the “service”. It was all I could do to keep from yelling out, “BECAUSE YOU SUCK!” It isn’t her personal fault her company’s customer service is an abomination.

I still have to mail in their stupid cable box back to them. She tried to get me to drop it off but no one with any life whatsoever has anything to do with South Philly’s abandoned docks. I told her I’d mail it. She said it was better if I brought it in. I repeated I wanted to mail it (my September is so freaking booked). She lectured me on how I needed to make sure I Fed Exed it (yeah, right) or used some other service that would give me a way to track it. I know. I’m not 2. Because I would be accountable… blah blah blah. In her defense, they probably deal with nitwits or angry customers who crush up their cable boxes into paper bags and mail them that way. Or don’t mail them at all and have a bonfire in the backyard.

I can’t believe they get away with such hideous service. After I hung up with them, I called my American Express to ask for a PIN so I can get cash at Italian ATMs. What a difference! The chick had an annoying Southern drawl, but otherwise, friendly and helpful. Comcast people always sound bored, stupid, drunk, or like if they’re doing you a favor by providing you with the service.

Now I’m entertainment free. But then again I have been for over two weeks thanks to half my channels disappearing and and Comcast being unable or unwilling to fix it (and yet charging me full price). I feel free! With internet, iTunes, and NetFliks, I think I should be alright, not to mention those things I used to love before I became corrupted— books.

September 7th, 2006 | Category: Life |  Print |  Send it | Subscribe to comments | Leave a comment | Trackback URL