Reactionary

I read an article in the paper today about how customers are taking out their frustration with customer service by posting about it on the web instead of writing the companies and having their complaints disappear into a Black Hole (every company has one). The article quotes examples like the Comcast employee sleeping on a customer’s couch. The customer recorded it and it showed up on YouTube.

It’s my turn to weigh in. It’s against COMCAST. For a few weeks now, I noticed some of the channels weren’t coming in clearly. it wasn’t all of them so I know it’s not my TV, but a few. With the World Cup games, I suddenly had to watch a lot of ESPN and as fortune would have it, that was the worst-affected channel. I called Comcast. Some guy on the line said he’d try and fix it from the office. Nothing happened so they sent a guy out. He spent a couple of hours messing around with stuff and still couldn’t find anything that could be fixed here. He said he’d take it up with the office and follow up on it. That was 3 weeks ago. The channels are still not working and nothing has been done, no following up. Nothing. A few days ago, I got a marketing call from some ignorant script-reader about some great new services they had for me to try. I went off on the chick about their crap service. Today, I get a bill with a full price tag on it. For what? Bastards. They don’t care that my cable doesn’t work. They just want me to keep paying. I’m canceling this service and long may they burn for ripping people off.

Posted on July 10th, 2006 under Life, Rant •  Print •  Email • RSS 2.0 feed • Both comments and pings are currently closed